Legal
Privacy Policy
Effective date: July 22, 2026 · BrandNovate Digital Inc.
At BrandNovate, your privacy matters. This policy describes what personal information we collect, why we collect it, and how we use and protect it. Please read it carefully.
1. Who We Are
BrandNovate Digital Inc. ("BrandNovate", "we", "us", or "our") is a brand strategy, design, and digital growth agency headquartered in Ontario, Canada. We operate the website at brand-novate.com and any related services, tools, or platforms (collectively, the "Services"). This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you interact with us.
2. Information We Collect
We collect information you provide directly to us, including: • Contact and inquiry data: name, email address, phone number, company name, and project details submitted via our contact forms, brief submissions, or booking system. • Communication data: any messages, notes, or attachments you send us by email or through our website. • Account and billing data: if you engage us for services, we may collect invoicing and payment information. We also collect certain information automatically when you visit our website: • Usage data: pages visited, time spent, referring URLs, browser type, operating system, and device identifiers collected via cookies and analytics tools (e.g., Google Analytics). • Log data: IP addresses and server-log information for security and diagnostic purposes.
3. How We Use Your Information
We use your personal information to: • Respond to your enquiries, brief submissions, and booking requests. • Deliver, manage, and improve the services we provide to you. • Send you project updates, proposals, and invoices. • Send our newsletter or marketing communications where you have opted in (you may opt out at any time). • Analyse website usage to improve our online presence and content. • Comply with legal obligations and protect our legitimate business interests. We do not sell, rent, or trade your personal information to third parties for their own marketing purposes.
4. Legal Basis for Processing (GDPR / CASL)
Where applicable, we process your personal data on the following legal bases: • Consent: for newsletter subscriptions and optional marketing communications. • Contractual necessity: to fulfil a brief, project agreement, or service engagement. • Legitimate interests: for website analytics, fraud prevention, and business development activities where those interests are not overridden by your rights. • Legal obligation: where processing is required by law. We comply with Canada's Anti-Spam Legislation (CASL) and, where applicable, the EU General Data Protection Regulation (GDPR).
5. Cookies
Our website uses cookies and similar tracking technologies to enhance your experience. These include: • Essential cookies: required for the site to function correctly. • Analytics cookies: help us understand how visitors interact with the site (e.g., Google Analytics 4). These are anonymised where possible. • Marketing cookies: may be set by third-party tools we embed. You can disable these via your browser settings or a cookie-consent banner. You can control cookies through your browser settings. Disabling cookies may affect the functionality of certain features.
6. Data Sharing & Third Parties
We may share your information with trusted third-party service providers who assist us in operating our business, including: • Email and communication platforms (e.g., Google Workspace). • Project management and CRM tools. • Payment processors (e.g., Stripe): solely to facilitate invoicing and payment. • Analytics providers (e.g., Google Analytics). All third parties are required to protect your data in accordance with applicable privacy laws and our data processing agreements. We do not allow them to use your data for their own purposes. We may also disclose your information where required by law, court order, or governmental authority.
7. Data Retention
We retain your personal information for as long as is necessary to fulfil the purposes outlined in this policy, or as required by applicable law. Client project data is typically retained for seven (7) years to satisfy accounting and legal requirements. Marketing consent data is retained until you withdraw consent.
8. Your Rights
Depending on your jurisdiction, you may have the right to: • Access the personal data we hold about you. • Correct inaccurate or incomplete data. • Request deletion of your personal data ("right to be forgotten"). • Withdraw consent for marketing communications at any time. • Object to or restrict certain processing activities. • Data portability: receive your data in a structured, machine-readable format. To exercise any of these rights, please contact us at info@brand-novate.com. We will respond within 30 days.
9. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, loss, destruction, or alteration. These include encrypted data transmission (TLS/HTTPS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
10. Children's Privacy
Our Services are not directed at individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal data, please contact us and we will delete it promptly.
11. International Transfers
BrandNovate is based in Canada. If you are accessing our Services from outside Canada, your information may be transferred to and processed in Canada or other countries where our service providers operate. We ensure appropriate safeguards are in place for any cross-border transfers of personal data.
12. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will post the updated policy on this page with a revised effective date. We encourage you to review this page periodically.
13. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at: BrandNovate Digital Inc. Plunkett Court, Barrie. Ontario. Canada info@brand-novate.com